Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that aren't stopping
• chest pain
• breathing difficulties
• severe bleeding that can't be stopped
• severe allergic reactions
• severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

How to call 111 and 999 if you’re deaf or have a hearing or speech impairment

If you are deaf, hard of hearing or speech-impaired you can contact us using the emergency text relay service - for more information click here or click on the image below .You can also use RNID's text relay services. 

You need to register before you you use it and If you suffer from a chronic health condition prepare a text template and store it in your phone to use when you need it.

If you use British Sign Language (BSL) to communicate you can access NHS BSL line to use the service for more information click here